HANDCRAFTED IN BELGIUM • WORLDWIDE DELIVERY PERSONALISED CANDLES FOR LIFE'S SPECIAL MOMENTS
Shipping & Delivery
Last updated: 20 August 2026
At Sarfy Creations, we carefully prepare and package every order before it begins its journey to you.
We ship from Belgium to customers across Europe and internationally.
This Shipping & Delivery Policy explains how orders placed through sarfycreations.com are processed, dispatched and delivered.
1. Where We Ship From
All Sarfy Creations orders are prepared and dispatched from Belgium.
Sarfy Creations
Bree
Belgium
2. Where We Deliver
Sarfy Creations delivers throughout Belgium, across Europe, and to international destinations worldwide.
Our commonly served European destinations include:
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Belgium
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Netherlands
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Luxembourg
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France
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Germany
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Spain
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Italy
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Portugal
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Poland
We also ship to many other countries around the world.
Available delivery methods, shipping charges and estimated delivery times depend on:
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destination country;
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delivery address;
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parcel weight;
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parcel dimensions;
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selected shipping service; and
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carrier availability.
The available delivery options for your address will be displayed during checkout.
In some cases, delivery may not be available to a particular country, region or postcode because of carrier limitations, legal restrictions, sanctions, product restrictions or other shipping requirements.
If your destination is not available during checkout, please contact us at:
3. Order Processing Time
Standard orders are normally prepared for dispatch within approximately:
2–3 business days
after successful payment confirmation.
Processing time is the period required to:
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confirm your order;
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prepare your products;
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package your order;
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prepare shipping documentation; and
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hand the parcel over for shipment.
Processing time is separate from the carrier’s delivery time.
Orders placed during weekends or Belgian public holidays will normally begin processing on the next applicable business day.
4. Personalised & Custom Orders
Personalised, customised and made-to-order products may require additional production time.
This may include products featuring:
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personalised names;
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custom messages;
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event details;
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custom labels;
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customer-provided designs;
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personalised artwork;
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custom colours or specifications; or
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other individually requested details.
Where a personalised product requires a longer production period, this may be stated on the relevant product page or communicated to you after your order is placed.
If your order is required for a specific event or date, we strongly recommend ordering well in advance.
For time-sensitive personalised orders, please contact:
before placing your order.
5. Estimated Delivery Times
Delivery times vary according to destination and shipping method.
For many European destinations, standard delivery will generally take approximately:
5–7 business days after dispatch
International deliveries outside Europe may take longer.
The estimated delivery timeframe applicable to your order may be displayed during checkout or through the selected shipping service.
Delivery times are estimates and may be affected by:
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destination;
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carrier;
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shipping method;
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customs processing;
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public holidays;
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local delivery conditions;
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high parcel volumes;
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weather;
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transport disruptions; and
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other circumstances affecting the carrier network.
Unless we have expressly agreed to a guaranteed delivery service, estimated delivery dates should not be treated as guaranteed arrival dates.
6. Shipping Through Sendcloud
Sarfy Creations uses Sendcloud to manage shipping, parcel labels, tracking and delivery services.
Depending on your destination and the delivery services available, your parcel may be transported by carriers including:
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bpost
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Mondial Relay
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DHL
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PostNL
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DPD
Other delivery partners may also be available for particular international destinations through our shipping network.
Not every carrier or delivery method is available in every country.
The delivery services available for your specific order will normally be shown during checkout.
7. Shipping Costs
Shipping charges are calculated based on the delivery services available for your order.
Shipping costs may depend on:
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destination country;
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postal code;
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parcel weight;
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parcel dimensions;
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selected carrier;
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selected delivery service; and
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other applicable shipping conditions.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
You will always have the opportunity to review the shipping cost before submitting your order.
8. Free Shipping
Sarfy Creations currently offers free standard shipping on eligible orders of €75 or more, where the free-shipping option is available for the selected destination and displayed during checkout.
Unless otherwise stated, the qualifying order value is calculated after applicable discounts have been applied.
Free shipping applies only to the eligible standard delivery method offered at checkout.
Premium, express, special-handling or upgraded delivery services may carry an additional charge.
Because international shipping costs and carrier availability vary significantly by destination, the shipping options and charges shown during checkout will determine whether a particular order qualifies for free shipping.
Promotional shipping offers and thresholds may be changed for future orders.
9. Order Confirmation
After successfully placing your order, you should receive an electronic order confirmation at the email address provided during checkout.
Please review your order confirmation carefully.
Check that the following details are correct:
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products ordered;
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quantities;
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personalisation details;
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billing information;
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delivery address;
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email address; and
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telephone number.
If you notice an error, contact us immediately at:
We cannot guarantee that changes can be made once your order has entered production or the shipping process.
10. Dispatch & Tracking
Where tracking is available, tracking information will normally be provided after your parcel has been prepared for shipment.
Tracking information may be supplied through:
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Sarfy Creations;
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Sendcloud; or
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the relevant delivery carrier.
Your tracking link may not become active immediately after the shipping label has been created.
Please allow time for the carrier to receive and scan the parcel into its delivery network.
11. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Before submitting your order, please check:
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recipient name;
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street name;
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house or building number;
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apartment or unit number where applicable;
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postal or ZIP code;
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city;
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state or province where applicable;
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country;
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email address; and
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telephone number.
Your delivery information may be shared with Sendcloud and the selected shipping carrier where necessary to fulfil and deliver your order.
12. Incorrect or Incomplete Addresses
If you notice that your delivery address is incorrect after placing your order, contact:
as quickly as possible.
If your parcel has not yet entered the shipping process, we will try to correct the address.
Once a parcel has been transferred to the carrier, changing the delivery address may no longer be possible.
If a parcel is returned to Sarfy Creations because the customer supplied an incorrect or incomplete address, the customer may be required to pay the actual cost of shipping the parcel again.
Additional shipping costs will not be charged where the address problem resulted from an error made by Sarfy Creations.
13. Missed Deliveries
If nobody is available when delivery is attempted, the carrier may, depending on the destination and selected service:
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attempt delivery again;
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leave delivery instructions;
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provide a new delivery date;
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deliver the parcel to an authorised neighbour;
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redirect the parcel to a parcel shop or collection point; or
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provide another available delivery option.
Please follow any instructions provided by the carrier.
14. Parcel Shops & Collection Points
Some delivery services may allow or require delivery to:
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a parcel shop;
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service point;
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pickup point;
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locker; or
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other collection location.
Customers are responsible for collecting parcels within the collection period specified by the carrier.
Please bring any identification, confirmation code or collection information required by the carrier.
If the parcel is not collected within the permitted period, it may be returned to Sarfy Creations.
15. Uncollected Parcels
If a parcel is returned to us because it was not collected or because delivery attempts were unsuccessful, please contact:
If you request that the parcel be shipped again, you may be required to pay the actual cost of the new shipment.
This does not apply where the failed delivery resulted from an error by Sarfy Creations or another situation for which the customer is not responsible.
16. International Orders Outside the European Union
Orders shipped to destinations outside the European Union may be subject to additional import requirements.
Depending on the destination country, these may include:
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customs duties;
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import VAT;
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sales taxes;
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customs clearance fees;
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brokerage fees;
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handling charges; or
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other taxes or charges imposed by local authorities.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or standard shipping charge.
Any applicable customs duties, taxes or import fees imposed by the destination country are normally the responsibility of the recipient.
Sarfy Creations does not control the amount charged by customs authorities and cannot guarantee in advance what these charges may be.
Customers should check the applicable import rules and charges in their country before placing an international order.
17. Customs Clearance
International parcels may be inspected or delayed by customs authorities.
Where required, the customer may need to:
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provide additional information;
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complete customs procedures;
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provide identification;
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pay import charges; or
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respond to the carrier or customs authority.
Failure to complete required customs procedures may result in:
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delivery delays;
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the parcel being held;
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the parcel being returned to Sarfy Creations; or
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other action by the destination authority.
Where a parcel is returned because the recipient failed to complete required import or customs procedures, additional shipping or return costs may apply where legally permitted.
18. Import Restrictions
Customers placing international orders are responsible for ensuring that the products they order may legally be imported into their destination country.
Some countries may impose restrictions on particular products, materials, fragrances, packaging or other goods.
Where we become aware that an order cannot legally or practically be shipped to the selected destination, we may cancel the affected order and refund the applicable amount.
19. Delivery Delays
Although we work with established shipping providers, delivery delays can occasionally occur.
Possible causes include:
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unusually high parcel volumes;
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severe weather;
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strikes;
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public holidays;
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transport disruptions;
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carrier network problems;
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customs clearance;
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incorrect delivery information;
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local delivery restrictions;
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border controls; or
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other unexpected circumstances.
If your tracking information shows an unusual delay, please contact us.
Email: support@sarfycreations.com
We will review the shipment and, where necessary, investigate the issue through Sendcloud and/or the relevant carrier.
20. Parcels That Have Not Arrived
If your parcel has not arrived within the expected delivery period, please first check:
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your tracking link;
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your delivery address;
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emails or messages from the carrier;
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your local collection point;
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any customs notifications; and
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whether someone else at the delivery address accepted the parcel.
If you still cannot locate your order, contact:
Please include your order number.
We will investigate the shipment through Sendcloud and/or the relevant delivery carrier.
21. Lost Parcels
A carrier investigation may be required before a shipment can officially be declared lost.
Where a parcel appears to be lost, Sarfy Creations will work with Sendcloud and the relevant carrier to investigate.
Once the circumstances have been established, we will provide an appropriate solution in accordance with the rights applicable to your order.
Depending on the circumstances, this may include:
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replacement of the order; or
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a refund.
22. Damaged Parcels or Products
We carefully package our products before dispatch.
If your parcel or any item inside it arrives damaged, please contact us as soon as reasonably possible.
Email: support@sarfycreations.com
Please provide:
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your order number;
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a description of the damage;
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clear photographs of the damaged product;
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photographs of the parcel and packaging where relevant; and
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any other information that may help us understand what happened.
Photographs help us investigate shipping damage with Sendcloud and the carrier.
We will review the matter and provide an appropriate solution in accordance with your applicable legal rights.
Please also see our Returns & Refunds Policy.
23. Wrong or Missing Items
If your order contains:
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the wrong product;
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the wrong quantity;
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an incorrectly prepared item;
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an incorrectly personalised product; or
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a missing item,
please contact:
Include your order number and details of the problem.
Where the mistake was made by Sarfy Creations, we will arrange an appropriate solution without charging you additional shipping costs.
24. Delivery Responsibility
Where Sarfy Creations arranges delivery through Sendcloud or one of our selected carriers, Sarfy Creations remains your primary point of contact concerning delivery problems.
You should therefore contact us if there is a problem with an order even where the parcel is being transported by:
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bpost;
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Mondial Relay;
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DHL;
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PostNL;
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DPD; or
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another carrier arranged through our shipping network.
We will communicate with Sendcloud and/or the relevant carrier where necessary.
25. Orders Required for a Specific Date
If you are purchasing products for:
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a wedding;
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birthday;
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anniversary;
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baby shower;
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celebration;
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corporate event;
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holiday;
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special occasion; or
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another date-sensitive event,
please order as early as possible.
Estimated delivery dates should not be treated as guaranteed event dates unless we have expressly confirmed a specific arrangement with you.
International customers should allow additional time for shipping and possible customs processing.
For important or time-sensitive orders, contact:
before placing your order.
26. Returns
Returning a product to Sarfy Creations is governed by our Returns & Refunds Policy.
Please review that policy before sending a product back to us.
Do not return an item directly to Sendcloud, a courier depot or a parcel shop unless we have specifically instructed you to do so.
Our business and return address is:
Sarfy Creations
Bree
Belgium
For international returns, please follow the return instructions provided by Sarfy Creations to help prevent unnecessary customs charges or delivery problems.
27. Contact Us
For questions relating to:
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shipping;
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delivery;
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tracking;
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delayed parcels;
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international delivery;
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customs;
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lost parcels;
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damaged deliveries;
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collection points; or
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returned parcels,
please contact:
Telephone: +32 492 980 072
Customer Service Hours
Monday–Friday: 09:00–17:00
Saturday–Sunday: 09:00–14:00
Messages received outside our customer service hours will normally be handled during the next available service period.
Sarfy Creations
Bree
Belgium
Website: sarfycreations.com
General enquiries: info@sarfycreations.com
Customer support: support@sarfycreations.com